What will you do?
- complete an introduction to Citizens Advice and training for your role
- type up detailed information onto spreadsheets or databases
- General admin work including, answering the telephone, reply to emails and post
- booking client appointments
- help with the day to day running of the Citizens Advice Projects.
- Taking on a rota duty for the Telephone Helpline Service
What’s in it for you?
- gain and build on valuable skills and experience such as communication, IT skills and working in a team
- learn about issues such as benefits and debt
- build on valuable skills such as communication, listening and empathy.
- increase your employability
- contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
- work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good IT skills
- be calm under pressure
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer but, ideally, availability for 1 or 2 sessions per week, preferably on Thursdays and Fridays. Minimum 3 – 4 hours per day.
Email firstname.lastname@example.org for an application form.