The successful candidate of this exciting role will complement our team of talented volunteers who currently answer our calls and contribute to the national web chat and email services.  The aim of this role is to provide improved access to the first stage of support for our clients with the aim of helping our clients move forward with their issues or problems. 

Reporting to the Operations Manager, the post holder will deliver the full range of telephone, web chat and email assessor service. The successful candidate will need to have an excellent understanding of the issues affecting society, be good at listening, have a good manner when talking to people, have good computer skills and have great Interpersonal skills, including sensitive listening and questioning skills to understand the needs of others.

Ideally the post holder will be based at our Digital Hub in Witney, but we will consider remote working.

  • 16 Week Fixed Contract
  • Hours: 18.5 hours per week
  • Salary: £21,112 pro rata
  • Holiday: 23 days plus Bank Holidays.
  • Pension: Workplace Pension scheme Available 

For an application pack, please contact: The Administrator:-

By phone01993 892050  

Closing date for applications: Thursday 14th April 2022 @ 4pm

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