Find our services

Where and when to contact us

We are here to help you with confidential, impartial advice. Please visit our website or call our Adviceline on Freephone 0808 2787908 for help. We are currently unable to offer our drop in service at the Witney Advice Centre. We are still offering limited pre-booked face-to-face appointments for those who urgently need them. Please contact the Adviceline number above if you need an urgent face-to-face appointment.

If you are making a new Universal Credit claim, please look online or call our Help to Claim service on Freephone 0800 144 8444.

Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges.

Accessibility

Video Relay Service has now been extended by the Department for Work and Pensions (DWP) for hard of hearing customers claiming Universal Credit using a video link accessed through your own computer, smartphone or tablet. The interpreter will then speak to a DWP agent relaying the conversation by phone.

We’re here for you in a number of different ways; on the phone, via email or webchat and in person by pre-booked appointment at our centre in Witney or as part of our outreach services across West Oxfordshire.

Witney Advice Centre

The Old Print House, Marlborough Lane, Witney, Oxfordshire, OX286DY

Access details

Accessible parking outside
Wheelchair accessible
Toilet access for wheelchair users

Witney Advice Centre – open for pre-booked appointments and emergency drop in

Day	Time	Further information
Monday	09:30 to 12:30 13:30 to 16:00	Pre-booked appointments and emergency drop in. Adviceline and webchat services are available.
Tuesday	09:30 to 12:30 13:30 to 16:00	Pre-booked appointments and emergency drop in. Adviceline and webchat services are available.
Wednesday	09:30 to 12:30 13:30 to 16:00	Pre-booked appointments and emergency drop in. Adviceline and webchat services are available.
Thursday	09:30 to 12:30 13:30 to 18:00	Pre-booked appointments and emergency drop in. Adviceline and webchat services are available.
Friday	09:30 to 12:30 13:30 to 16:00	Pre-booked appointments and emergency drop in. Adviceline and webchat services are available.
Saturday	Closed
Sunday	Closed

Calls to Adviceline and Help to Claim are free from mobiles and landlines. For our services listed below, you can see more about our call charges. Calls to numbers that begin with 03 cost the same as calling landline numbers that, begin with 01 and 02. They’ll be included as part of a mobile allowance or a landline call package

See how else we can help you

We also offer advice through a number of locations, and working with partners in West Oxfordshire, you can find more details about each of these services and locations below.