Where and when to contact us
For advice, please visit our website. If you cannot find the advice you need, call our Adviceline on Freephone 0808 2787908.
If you have a new Universal Credit claim or are in the process of making a claim, please look online or call Help to Claim on Freephone 0800 144 8444.
We have re-opened our face-to-face advice for essential appointments. We ask you to please pre-book your appointment on Freephone 0808 2787908. Thank you.
Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges.
Accessibility
Video Relay Service has now been extended by the Department for Work and Pensions (DWP) for hard of hearing customers claiming Universal Credit using a video link accessed through your own computer, smartphone or tablet. The interpreter will then speak to a DWP agent relaying the conversation by phone.
We’re here for you in a number of different ways; on the phone, via email or webchat and in person by pre-booked appointment at our centre in Witney or as part of our outreach services across West Oxfordshire.
Witney Advice Centre
The Old Print House, Marlborough Lane, Witney, Oxfordshire, OX286DY
- Accessible parking outside
- Wheelchair accessible
- Toilet access for wheelchair users
Witney Advice Centre drop in session times – closed until further notice
| Day | Time | Further information |
| Monday | 09:30 to 12:30 13:30 to 16:00 |
Drop in and appointments available |
| Tuesday | Closed | Pre-booked appointments only. Adviceline and webchat services are available |
| Wednesday | 09:30 to 12:30 13:30 to 16:00 |
Drop in and appointments available |
| Thursday | 09:30 to 12:30 13:30 to 18:00 |
Drop in and appointments available |
| Friday | 09:30 to 12:30 13:30 to 16:00 |
Drop in and appointments available |
| Saturday | Closed | |
| Sunday | Closed |
Our face-to-face advice centre is closed except for pre-booked appointments. See our services
We also offer advice through a number of locations, and working with partners in West Oxfordshire, you can find more details about each of these projects and locations below.
Calls to Adviceline and Help to Claim are free from mobiles and landlines. For our services listed below, you can see more about our call charges. Calls to numbers that begin with 03 cost the same as calling landline numbers that, begin with 01 and 02. They’ll be included as part of a mobile allowance or a landline call package.
Chipping Norton
Chipping Norton Health Centre Russell Way
Carterton
Shipton Under Wychwood
Outreach services
Benefits in Place – making our advice more accessible
Community Connect – connecting people to local community groups
Cottsway Debt and Benefit services
Greensquare Housing Association
Oxfordshire Specialist Advice Service
RAF Brize Norton Community Support Centre
