Where and when to contact us
We are here to help you with confidential, impartial advice. For instant advice, visit our national website or call our Adviceline on Freephone 0808 2787908 for support.
We are open for face-to-face advice – see times below. As we have a limited number of advisers, please do call us on Adviceline first if you can. If you need an appointment, your details will be sent to the local office to arrange a suitable time.
If you are making a new Universal Credit claim, please look online or call our Help to Claim service on Freephone 0800 144 8444.
Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges.
We’re here for you in a number of different ways; on the phone, via email or webchat and in person by pre-booked appointment or drop-in at our centre in Witney. We also have a number of specialist services across West Oxfordshire. See Outreach Services below.
Accessibility
Video Relay Service has now been extended by the Department for Work and Pensions (DWP) for hard of hearing customers claiming Universal Credit using a video link accessed through your own computer, smartphone or tablet. The interpreter will then speak to a DWP agent relaying the conversation by phone.
Witney Advice Centre
The Old Print House, Marlborough Lane, Witney, Oxfordshire, OX286DY

Access details
- Accessible parking outside
- Wheelchair accessible
- Toilet access for wheelchair users
Witney Advice Centre – open for pre-booked appointments and emergency drop in
Day | Time | Further information |
Monday | 09:30 to 12:30 13:30 to 16:00 |
Pre-booked appointments and emergency drop in. Adviceline and webchat services are available. |
Tuesday | 09:30 to 12:30 13:30 to 16:00 |
Pre-booked appointments only. Drop in closed. Adviceline and webchat services are available. |
Wednesday | 09:30 to 12:30 13:30 to 16:00 |
Pre-booked appointments and emergency drop in. Adviceline and webchat services are available. |
Thursday | 09:30 to 12:30 13:30 to 16:00 |
Pre-booked appointments and emergency drop in. Adviceline and webchat services are available. |
Friday | 09:30 to 12:30 13:30 to 16:00 |
Pre-booked appointments only. Drop in is closed. Adviceline and webchat services are available. |
Saturday | Closed | |
Sunday | Closed |
See how else we can help you
We also offer advice through a number of locations, and working with partners in West Oxfordshire, you can find more details about each of these services and locations below.
Outreach services
Benefits in Place – making our advice more accessible
Cottsway Debt and Benefit services
Food Bank Debt Advice Service to Trussell Trust Financial Inclusion and Money Advice Service
Oxfordshire Specialist Advice Service
RAF Brize Norton Community Support Centre
Calls to Adviceline and Help to Claim are free from mobiles and landlines. For our services listed below, you can see more about our call charges. Calls to numbers that begin with 03 cost the same as calling landline numbers that, begin with 01 and 02. They’ll be included as part of a mobile allowance or a landline call package.
Citizens Advice West Oxfordshire (formerly known as Citizens Advice Bureau (CAB Witney)