Where and when to contact us
Limited face-to-face advice is available at our Witney Advice Centre If you are in urgent need of face-to-face advice, please book an appointment by email or calling our Adviceline.
Telephone advice
For advice, please visit our website. If you cannot find the advice you need, please call our Adviceline on 0300 330 9049. It may take a little longer than usual. Thank you for your understanding.
Adviceline is open Monday to Friday 09:00 to 16:30. (Calls cost the same as calls to a normal home landline which is typically 12p to 14p per minute.)
If you have a new Universal Credit claim or are in the process of making a claim, please look online or call Help to Claim on 0800 144 8444.
Accessibility
Video Relay Service has now been extended by the Department for Work and Pensions (DWP) for hard of hearing customers claiming Universal Credit using a video link accessed through your own computer, smartphone or tablet. The interpreter will then speak to a DWP agent relaying the conversation by phone.
We’re usually here for you in a number of different ways; on the phone, via webchat or in person at our centres in Witney and Chipping Norton, or as part of our outreach services across West Oxfordshire.
Witney Advice Centre
The Old Print House, Marlborough Lane, Witney, Oxfordshire, OX286DY
- Accessible parking outside
- Wheelchair accessible
- Toilet access for wheelchair users
Witney Advice Centre drop in session times – closed
| Day | Time | Further information |
| Monday | 09:30 to 12:30 13:30 to 16:00 |
Drop in and appointments available |
| Tuesday | Closed | Pre-booked appointments only. Adviceline and webchat services are available |
| Wednesday | 09:30 to 12:30 13:30 to 16:00 |
Drop in and appointments available |
| Thursday | 09:30 to 12:30 13:30 to 18:00 |
Drop in and appointments available |
| Friday | 09:30 to 12:30 13:30 to 16:00 |
Drop in and appointments available |
| Saturday | Closed | |
| Sunday | Closed |
Our face-to-face advice centres are closed. See our services
We also offer advice through a number of locations, and working with partners in West Oxfordshire, you can find more details about each of these projects and locations below.
Chipping Norton
Chipping Norton Health Centre Russell Way
Carterton
Shipton Under Wychwood
Outreach services
Cottsway Debt and Benefit services
Greensquare Housing Association
Oxfordshire Specialist Advice Service
RAF Brize Norton Community Support Centre
