Where and when to contact us
For advice, please visit our Citzens Advice website. If you cannot find the advice you need, call our Adviceline on Freephone 0808 2787908.
If you have a new Universal Credit claim or are in the process of making a claim, please look online or call Help to Claim on Freephone 0800 144 8444.
We have re-opened our face-to-face advice for essential appointments. We ask that you contact Adviceline first on Freephone 0808 2787908. If we cannot help you on the phone, we’ll take your details and contact you directly with an appointment. This may take up to 3 days. If your problem is urgent , you can drop into our Witney office during opening times. Please note we are closed on Tuesday 14th December for essential training.
A new Household Support Fund is available for people in West Oxfordshire to afford their food, energy and water bills this winter. Find out more here.
Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges.
Accessibility
Video Relay Service has now been extended by the Department for Work and Pensions (DWP) for hard of hearing customers claiming Universal Credit using a video link accessed through your own computer, smartphone or tablet. The interpreter will then speak to a DWP agent relaying the conversation by phone.
We’re here for you in a number of different ways; on the phone, via email or webchat and in person by pre-booked appointment at our centre in Witney or as part of our outreach services across West Oxfordshire.
Witney Advice Centre
The Old Print House, Marlborough Lane, Witney, Oxfordshire, OX286DY
- Accessible parking outside
- Wheelchair accessible
- Toilet access for wheelchair users
Witney Advice Centre – open for pre-booked appointments and emergency drop in
| Day | Time | Further information |
| Monday | 09:30 to 12:30 13:30 to 16:00 |
Pre-booked appointments and emergency drop in. Adviceline and webchat services are available. |
| Tuesday | 09:30 to 12:30 13:30 to 16:00 |
Pre-booked appointments and emergency drop in. Adviceline and webchat services are available. |
| Wednesday | 09:30 to 12:30 13:30 to 16:00 |
Pre-booked appointments and emergency drop in. Adviceline and webchat services are available. |
| Thursday | 09:30 to 12:30 13:30 to 18:00 |
Pre-booked appointments and emergency drop in. Adviceline and webchat services are available. |
| Friday | 09:30 to 12:30 13:30 to 16:00 |
Pre-booked appointments and emergency drop in. Adviceline and webchat services are available. |
| Saturday | Closed | |
| Sunday | Closed |
Calls to Adviceline and Help to Claim are free from mobiles and landlines. For our services listed below, you can see more about our call charges. Calls to numbers that begin with 03 cost the same as calling landline numbers that, begin with 01 and 02. They’ll be included as part of a mobile allowance or a landline call package
See how else we can help you
We also offer advice through a number of locations, and working with partners in West Oxfordshire, you can find more details about each of these services and locations below.
Carterton
Outreach services
Benefits in Place – making our advice more accessible
Community Connect – connecting people to local community groups
Cottsway Debt and Benefit services
Greensquare Housing Association
Oxfordshire Specialist Advice Service
RAF Brize Norton Community Support Centre
