Author: judyeanders

I’ve read about accidents involving costumes catching fire and I’m worried about buying an outfit that could be highly flammable. I don’t want to spoil their fun but I do want to make sure everyone is safe. How can I check if the costumes would be safe for my children to wear?

It’s not easy being the ‘safety police’ when everyone just wants to have fun – especially when
that fun includes extravagant costumes. Children should always be kept away from naked
flames, but Halloween costumes come with their own set of risks for which extra safety
precautions are needed.

They’re not always subject to the same fire safety checks as normal clothing as they can
often be classed as toys. With Halloween being a time where lots of lit candles in pumpkins
are on the same doorsteps that trick-or-treaters congregate on. As you rightly point out there
have sadly been accidents associated with dressing-up outfits and so checking the garment
complies with UK/EU safety standards should be a top priority.

No one wants an unexpected horror story at Halloween so it’s always best to know what
you’re looking for when buying any costume to make sure the risks are limited as much as
they can be:
● Always buy your Halloween costumes from reputable shops and online retailers. If
you haven’t bought anything from the shop before make sure you check online
reviews.
● Make sure the costume comes with safety instructions, a UKCA or CE marking and
the manufacturer’s name. The UKCA marking is the post-Brexit British equivalent of
the CE mark which is also still valid.
● Check for any product recalls online — searching for ‘product safety recalls’ will bring
up the Office for Product Safety and Standards list.
And while you might like to let your creative streak run wild and attempt to make your own
bespoke costume, it’s worth keeping in mind that homemade fancy dress costumes may
also come with risks, especially if you use fabrics or decorations not designed to be worn.

If you’d like more advice, or to report something to Trading Standards, contact Citizens
Advice consumer service by phone or online.

Citizens Advice West Oxfordshire is proud to be recognised for the excellent internship experience, our charity provided to some superb Oxford students through the Oxford University Summer Internship Programme.

We were officially recognised as a 2023 Gold Standard Internship Host and wish to thank the many incredible students we had to support our work this summer. It made a huge difference.

Gold Standard Internship Hosts are judged on the following criteria:  

• Commitment to the Internship Office programmes  
• Overall quality of feedback from interns  
• Consistency of internship provision  
• Level of responsiveness to communication from students and the Internship Office 
• Responsiveness to constructive feedback  

Gambling has become normalised. Almost half our adult population gambles, whether that’s buying a lottery ticket, playing bingo or placing a sports bet. Advances in mobile technology now allow people to gamble at anytime, anywhere, and on anything. Sports like football are saturated by gambling sponsorship and we see advertising on TV and across social media.

What is gambling?

You’re gambling if you take a risk of losing money, or belongings, based on chance. Lots of gambling seems very normal and is easy to access.

What are some of the problems it can cause?

People who come to us for support with gambling may need help with other problems. Often they don’t realise that gambling might be the cause for:

• Debts
• Housing problems
• Mental health
• Employment or education
• Family or relationship issues

A gambling problem can mean there isn’t enough money to pay for rent, bills and food. It can mean running up credit card bills and other debts. It can mean relationships breaking down, job losses and homelessness.

These problems don’t just affect the person who is gambling. They can affect their family, friends and people they work with.

Whether you need support with your own gambling, or you want to help someone else, we’re here for you. We can also help if you’ve been affected by someone else’s gambling.

Where to go to find out more about gambling harm

• Visit GambleAware website or the  Citizens Advice website to find out what to do if you or someone you know might be at risk of gambling harm.

Citizens Advice West Oxfordshire Call our Adviceline on Freephone 0808 2787908 for support.

Find out if you are eligible for grant funding to retrofit your home and reduce your energy bills.

Are you concerned about the cost of energy bills and looking for ways to make your home cheaper to heat and more comfortable to live in?The good news is that you may be eligible for energy efficiency upgrades for your home, funded by the Home Upgrade Grant Phase 2 (HUG2). These upgrades, known as ‘retrofitting’, could help to reduce your energy bills and make your home easier to keep warm.

The grant is open to owner-occupiers and private renters living in the worst-performing, off-gas grid homes.  The aim is to tackle fuel poverty by upgrading energy-inefficient homes and make progress towards the UK’s 2050 net zero target.

Find out if you are eligible

My children are starting new schools in September, one is in primary school and the other secondary. Between uniforms, PE kit and knowing they’ll need to catch the bus each day the costs are adding up. I’m already pretty stretched, so I’m not sure how to cover these extra outgoings. Is there any help I can get?

A new school year can put pressure on lots of people’s budgets, so you’re not alone in your worries. But there is help available.   A good place to start is the Citizens Advice website where you’ll find lots of information on the support you might be entitled to for school-related costs.  

The help you can get to cover school lunches will vary depending on how old your children are and if you claim benefits. Children in Reception, Year 1 and 2 automatically get free school meals. You can apply for free school meals for older children if you claim certain types of benefits, including Universal Credit, Child Tax Credit and Income Support. The full list is available on the Citizens Advice website.

You mentioned concerns about travel costs. If your child can’t walk to school because of special educational needs or disabilities they should get free school transport. You may be able to get help with transport costs from your Local Education Authority if your children can’t walk because it’s dangerous or too far. Your Local Education Authority is part of your local council that deals with education in your area, you can find yours on GOV.UK. Contact it directly to find out exactly what support it offers.  

If you’re on a low income, your Local Education Authority may also be able to help you with activity and school uniform costs. You’re likely to be considered to be on a low income if you get means-tested benefits like Universal Credit or Housing Benefit.

In some places there are also local charitable schemes that can help. A good place to find out about these is the school itself or Parent Teacher Association (PTA) both will usually know if these kinds of schemes exist.   A lot of people are feeling the squeeze at the moment, but it’s important to remember that help is available with starting school costs and you’re not alone. For more information visit the Citizens Advice website.

Commencing on the 11th July, Citizens Advice West Oxfordshire (CAWO) will provide outreach advice for the people of Chipping Norton. The service will operate initially once a month on Tuesday afternoons (2nd Tuesday of the month) from the Parish Rooms in Chipping Norton, located opposite St. Marys Church.

The aim of the service is to ensure people who struggle to travel to an appointment in Witney or have difficulty accessing telephone advice can benefit from face-to-face initial advice.  Initial advice will cover all sorts of issues including; debt, understanding benefits, housing, employment issues, consumer rights and relationship problems. 

Three 45-minute appointments will be offered at 12.30pm, 1.30pm and 2.30pm.

Appointments need to be booked in advance by calling Adviceline on freephone 0808 2787908 or by emailing info@cawo.org.uk.

http://www.citizensadvicewestoxon.org

It’s important to always keep an eye out for scams – they can and do affect anyone. Take a look at our advice pages below for more information and support.

If you think someone might be trying to scam you, it’s important to act straight away. If you need further advice and support you can call the Citizens Advice consumer service on 0808 223 1133

Take a look at our Scams advice https://www.citizensadvice.org.uk/scamsadvice/

Six weeks of reassuringly thorough training both in person and online, plus sessions observing the team in action but here I was, the Adviceline phone was ringing and it was now my turn to answer it. 

I admit I was scared, I had no idea who was on the other end of the line or what their query might be, and I had a sudden fear that everything I’ve learnt would vanish when put to the test!

I needn’t have worried, firstly because the training did kick in but more so because the client on the other end of the call has contacted us for a reason, they want to talk and invariably have a query that wants an answer, so the stilted, scripted conversation I feared became very human and personal.

I would relate the volunteer advisor role to that of a well-trained GP receptionist, we are not being asked to diagnose or preform complex treatment but we do need to ask all the right questions to truly understand the issue and then seek the best course of action with the help of the supervisors.  I am in awe of the encyclopaedic knowledge of the people around me. It is like human Google in action!

I’m still very new and I have a lingering nervousness every time the phone rings but I am assured that this is part of the process and it’s just about getting some ‘miles on the clock’ but I’m enjoying it. 

I love learning more about the community I am part of and it is a great feeling to know you have helped someone in someway when you end the call. A moment’s satisfaction before the phone rings again.  

Find out more about volunteering at Citizens Advice West Oxfordshire.

Citizens Advice across Oxfordshire has received a huge number of enquiries from local people struggling to stay on top of household bills as the cost-of-living crisis continues to make life incredibly difficult. The national charity has helped a record 94,000 people with food bank referrals and access to emergency charitable grants in the first four months of this year. That’s a 178% increase on the same period in 2020. 

Thanks to the tireless dedication of its volunteers and staff, the local charity has continued to give essential advice and crisis support to help people find a way forward.

In the last year, Citizens Advice across Oxfordshire has helped 25,244 people with 70,763 problems, including debt advice, housing, benefits and employment issues. This amounted to a value of £9.5 million worth of financial outcomes.

Now, as part of Volunteers’ Week from June 1 to 7, Citizens Advice across Oxfordshire is taking the time to highlight the incredible work its volunteers do. And, thank them for their exceptional contribution to the charity and community at large.

Over 300 volunteers across Citizens Advice Oxfordshire contribute over 2000 hours each week. 

Gillian, Volunteer Adviser at Citizens Advice North Oxfordshire said: “I love volunteering as I enjoy meeting new people and being part of a team. No two days are the same because no two clients are the same. The satisfaction of helping someone in need to move forward is huge. You never stop learning and you are always supported by your colleagues.”

Chris O’Hare, Chief Office at Citizens Advice Oxford said: “We’re forever grateful to our wonderful team of volunteers who willingly give up their time and skills to ensure people in Oxfordshirecan get the support they need. “I’m particularly proud of the dedication they’ve shown during the ongoing cost-of-living crisis, when demand for our help is so high. “Their hard work, dedication and commitment is incredible. We simply couldn’t do it without them.”

If you’re interested in finding out more about volunteering at:

To find out more email West Oxfordshire: training@citizensadvicewestoxon.org.uk

For more information about the types of roles we offer visit the national Citizens Advice website.

No experience is required, full training and support is provided for volunteer roles.

We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re keeping you in the know so you can be #ScamAware

Scammers reach out in a number of ways, providing substandard services and trying to take your money. This could involve someone contacting you unexpectedly by telephone or email, coming to your door with a too good to be true opportunity or offering false information through online advertising.

We’re helping you stay #ScamAware by sharing 5 scams you should be on the lookout for…

1. Fake text messages and emails, known as ‘friend-in-need scams’

There’s been an increase in the number of people receiving messages claiming to be from their relatives/children, asking them to reply on a new number before requesting money.

If you get one of these messages — be suspicious. Don’t be rushed into making any quick decisions. It’s okay to take your time, and if someone is pressuring you to send money or personal details then it’s most likely a scam.

Try and contact your relative/child directly on a known number, or ask them to share a voice note, to confirm if the message is genuine. Only consider the request if you’ve done these checks and are 100% sure the request is from someone you know and trust.

2. Home Improvement scams

We’ve seen a number of people being scammed when booking home improvements this year.

If you’re being pressured to pay upfront for work, or the company you’re working with is adding on additional costs before completing the work, it might be a scam.

Find out more on how to avoid home improvement scams here.

3. Online shopping scams

Watch out for fake adverts when shopping online. If you spot something you want to buy, make sure you protect yourself by:

• Read reviews from different websites
• Find the company’s details on Companies House
• Look at their terms and conditions
• Pay by debit or credit card

4. Used car scams

When purchasing a car, avoid scammers by doing the following:

• Looking for an established firm with a good reputation, and links to a trade association (for example, the Retail Motor Industry Federation or the Scottish Motor Trade Association)
• Check the car’s history. These checks are simple, don’t take long and don’t cost much
• Inspect the car and take a test drive
• Avoid purchasing via auction or through Facebook Marketplace — they offer less protection if something goes wrong.

Find out more about protecting yourself when buying a used car on our website.

5. Financial scams

If you’re contacted for an investment opportunity unexpectedly by email or social media, it could be a scam.

If you’re not sure about a financial opportunity you’re being offered, get advice from a trusted source and don’t be rushed into making any quick decisions. It’s okay to take your time.

Never give money or personal details, like passwords or bank details, or transfer cash to someone you don’t know or have only met online.

Need more help?

Then we’re here for you! Visit our website for all of our advice or contact us to speak to one of our advisers.

You can also head to Friends Against Scams to learn more about how to protect yourself and your loved ones from scams.

Useful links:

• Check if something might be a scam
• Learn how to protect yourself from scams
• Get help with scams