Mathew and Hugo from Citizens Advice West Oxfordshire and Sue from Cottsway

We are very grateful to Cottsway for providing our charity with a larger workspace – free-of-charge – for our telephone advisory and project staff and volunteers. The charity will continue to offer face-to-face appointments at its offices in The Old Print House in Witney for those who need them.

Cottsway work in partnership with Citizens Advice West Oxfordshire so that all Cottsway customers, regardless of where they live, can contact the Charity for help and advice. This includes providing over £50,000 as an annual grant to fund a free debt and financial advice service. 

Teresa Archer, Chief Executive of Citizens Advice West Oxfordshire, said: “Last year our Adviceline took over 3,200 calls from local people who needed our assistance, and that demand is already growing as a result of the current financial crisis. “Cottsway’s generosity in sharing their office space with us will allow us to gradually expand our essential advice services to meet the growing demand, and to build closer working relationships with the Cottsway team and Witney and West Oxfordshire Foodbank.”

Matthew Smith is one of the Citizens Advice staff members who have relocated to the Cottsway House offices, along with his hearing dog Hugo said: “We are extremely grateful to Cottsway Housing for providing Citizens Advice West Oxfordshire with a professional working environment. This allows the opportunity for project caseworkers to have sufficient space to fulfil their duties to the maximum effect and be supported by managers on site.

“Hugo has given his full seal of approval to the relocation, and he certainly loves the open plan layout. He likes to go and say hello to all his working colleagues when they arrive at their desks in the mornings. He also loves attending his lunchtime walks at The Leys close by.”

Read more on the Cottsway website

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