Citizens Advice is working to assist people affected by the recent collapse of Thomas Cook. This includes advice and protection for customers who booked a holiday with Thomas Cook as well as those who have lost their jobs.


  • If you have been affected by the Thomas Cook collapse, we recommend consulting the Civil Aviation Authority.
  • Citizens Advice can offer advice to people that have booked holidays, flights or any other goods and services related to their holiday.
  • Please be wary of scams, especially if you are getting unsolicited contact from companies suggesting to rebook a holiday through them. If you are worried about or impacted by scams can find our more on our website: Check if something might be a scam.
  • If you are concerned about online scams contact our Citizens Advice Scams Action via phone or webchat.

Thomas Cook staff 

We can help people who worked for Thomas Cook, in a couple of ways,

  • Our Help to Claim team has added a dedicated option to the phone line for Thomas Cook staff needing advice on claiming Universal Credit.
  • Our Advisers are available from 8am to 6pm, Monday to Friday.
  • The numbers are:
    • England: 0800 144 8 444 
    • Wales: 08000 241 220 (The Wales number is for the client to speak to a Welsh language adviser).
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